Introduction

NetFlorist is a South African online flower and gift delivery service that has been in the business for over 20 years. It has gained a reputation for delivering fresh flowers, plants, and gifts with personalized messages to customers across the country. NetFlorist operates in major cities such as Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth. With its extensive range of floral arrangements and gift options, NetFlorist has become a trusted brand for its customers, providing them with the perfect way to express their love, appreciation, and gratitude to their loved ones.

History of NetFlorist

NetFlorist was founded in 1999 by Ryan Bacher and Lawrence Brick. They started the business in a small flat in Johannesburg with only two computers and a fax machine. The company’s initial focus was on providing a convenient and affordable way for people to send flowers to their loved ones. With the growing demand for their services, they expanded their product range to include hampers, gifts, and other personalized items.

In 2010, NetFlorist was acquired by the global floral and gifting company FTD. This partnership allowed NetFlorist to expand its product range and improve its delivery services, making it easier for customers to send flowers and gifts to their loved ones across South Africa. Today, NetFlorist is the largest online florist in South Africa, with over 500 employees and 60 delivery vehicles.

Products and Services

NetFlorist offers a wide range of products and services, including flowers, plants, hampers, gifts, and personalized items. Customers can choose from a variety of floral arrangements, including roses, lilies, carnations, and mixed bouquets. The flowers are sourced from local and international suppliers to ensure their freshness and quality.

In addition to flowers, NetFlorist offers a range of hampers and gift baskets, which include chocolates, snacks, wine, and other items. These hampers can be customized to suit the recipient’s preferences and can be delivered on the same day or the next day, depending on the customer’s requirements.

NetFlorist also offers personalized items such as mugs, cushions, and t-shirts, which can be customized with photos and messages. These items make for great gifts for special occasions such as birthdays, anniversaries, and weddings.

Delivery Services

NetFlorist offers same-day and next-day delivery services, depending on the customer’s requirements. Orders placed before 12 pm on weekdays and 9 am on Saturdays can be delivered on the same day. NetFlorist also offers nationwide delivery, with delivery to major cities such as Johannesburg, Cape Town, Durban, Pretoria, and Port Elizabeth. Customers can track their orders online and receive email and SMS notifications about the status of their deliveries.

NetFlorist also offers international delivery to over 100 countries through its partnership with FTD. Customers can choose from a range of floral arrangements and gifts, which can be delivered to their loved ones overseas.

Customer Service

NetFlorist prides itself on its excellent customer service. Its customer service team is available 24/7 to assist customers with their queries and concerns. Customers can contact NetFlorist via phone, email, or live chat. NetFlorist also has a dedicated FAQ section on its website, which provides answers to frequently asked questions.

NetFlorist has a 100% satisfaction guarantee policy, which means that if customers are not satisfied with their purchases, they can contact NetFlorist for a replacement or refund.